At Timexso, your satisfaction is our priority. We are committed to providing a smooth and hassle-free return and refund process for our valued customers. Please review our policy below:
Returns
- We accept returns for most products within 16 days of purchase.
- To initiate a return, please contact our customer service team at [email protected] with your order number, reason for the return, and any relevant details.
- Returned items must be unused, in their original condition, and include all packaging.
Refunds
- Once the returned product is received and inspected, we will issue a refund to the original method of payment.
- Refunds are processed within 8-10 business days from the date of receipt.
- Please note that it may take additional time for the refund to appear in your account, depending on your bank or credit card issuer.
Exchanges
- If you wish to exchange a product for a different size or color, please contact us at [email protected] to initiate the exchange process.
- Our team will provide guidance and further instructions for the exchange.
Defective or Incorrect Products
- If you receive a defective or incorrect product, please contact our customer service team at [email protected] within 24 hours of receipt.
- Depending on the situation, we will offer a replacement product or a full refund, as applicable.
- To expedite resolution, please provide photos or details of the issue when contacting our team.
Customer Satisfaction
- If for any reason you are not completely satisfied with your purchase, please contact us at [email protected].
- Our team is committed to resolving any issues and ensuring a solution that meets your needs.
Thank you for shopping with Timexso. Your satisfaction is our top priority!