At Timexso, we value your satisfaction and understand that plans may change. Below is our policy regarding order cancellations and modifications to ensure a smooth process for all customers.
Order Cancellation
- If you need to cancel your order, please contact our customer service team at [email protected] as soon as possible.
- We will do our best to accommodate your request. However, if the order is already in the shipping process, it cannot be canceled.
- If your order has already shipped and you wish to cancel, you may refuse delivery. The package will be returned to us, and we will process a refund upon receipt, deducting any applicable shipping fees.
Order Modification
- If you need to modify your order, contact our customer service team at [email protected] promptly.
- We will strive to accommodate modification requests before the order is processed. However, orders already in the shipping process cannot be modified.
- If the order has already shipped and you wish to make changes, you can refuse delivery. Once the package is returned to us, we will process a refund for the original purchase price, less any applicable shipping fees.
Order Processing
- Orders are processed within 2-3 business days from the date of purchase.
- Any requests for changes after processing will depend on the order status. Please contact [email protected] for assistance.
Satisfaction Guarantee
- If you are not fully satisfied with your order, please reach out to our customer service team at [email protected]. We are committed to resolving any issues or concerns to ensure your satisfaction.
Thank you for choosing Timexso! We appreciate your business and are here to assist you with any questions or concerns.