Ordering
- Can I cancel or modify an order after it has been placed?
We strive to process orders quickly. Please contact us immediately if you need to cancel or modify an order. Once an order has been processed and shipped, we cannot make changes. - How will I know if my order has been successfully placed?
You will receive an order confirmation email with your order details and purchase summary. If you do not receive it within 24 hours, please contact our customer support team.
Shipping
- What shipping methods do you offer?
We offer standard ground shipping, express shipping, and overnight shipping. Availability depends on your location and the items in your order. - How long will it take for my order to arrive?
Standard shipping typically takes 4-7 business days, depending on your location. - Can I track my order?
Yes, you can track your order using the tracking number provided in your shipping confirmation email.
Return & Refund
- What is your return policy?
We accept returns within 16 days of purchase for most items. Items must be unused, in their original packaging, and accompanied by proof of purchase. Contact our support team at [email protected] to initiate a return. - How long does it take to receive a refund?
Refunds are processed within 8-10 business days of receiving the returned item. It may take an additional 5-7 business days for the refund to appear on your statement.
Cancellation
- Can I cancel my order after it has been shipped?
Orders cannot be canceled after shipping, but you can return the item(s) by following our return policy. - Is there a fee for canceling an order?
No, there is no cancellation fee. If the item has been shipped, return shipping fees may apply.
Payment
- What payment methods does Timexso accept?
We accept credit and debit cards, PayPal, and bank transfers. Select your preferred method at checkout.
Customer Support
- How can I contact customer support if I have a question or concern about my order?
You can reach us by email at [email protected] or through the Contact Us page on our website.
Thank you for choosing Timexso! If you have additional questions, please don’t hesitate to contact us.