You may return or exchange eligible items within 30 days of receiving your order, subject to the conditions below.
1. Eligibility for Returns
Items must:
- Be unused, in original condition, and in the original packaging.
- Include all accessories, manuals, and promotional materials.
We accept returns for:
- Defective or damaged products.
- Non-defective items returned in original condition.
We do not accept returns for:
- Used, altered, or misused items.
- Custom or special-order items (unless defective or damaged).
- Items marked as Final Sale.
2. How to Return a Product
- Contact Us: Email sale@timexso.com within 30 days of receiving your order to request a return.
- Authorization: We will issue a return authorization number with instructions.
- Package the Item: Use the original packaging and include all components.
- Ship the Return: Customers are responsible for return shipping costs unless the item is defective. Write the authorization number clearly on the package.
- Inspection & Approval: Once we receive the item, our team will inspect it. Approved returns will be refunded or exchanged.
3. Refunds
- Refunds are issued to the original payment method within 5–7 business days after approval.
- Shipping fees are non-refundable, except for defective or damaged items.
- Items not meeting return conditions will not be refunded.
4. Exchanges
Exchanges are not available. Customers may request a refund and place a new order if needed.
5. Defective or Damaged Items
- Contact us within 30 days of receiving your order at sale@timexso.com.
- Provide photos of the defect or damage.
- You may request a refund or replacement.
- Return shipping for defective or damaged items is covered by us.
6. Order Cancellations
- To cancel an order, contact us as soon as possible at sale@timexso.com.
- Orders already processed or shipped cannot be canceled but may be returned under this policy.
7. Important Notes
- Customers are responsible for return shipping costs for non-defective items.
- We recommend using a trackable shipping method to ensure safe delivery.
8. Contact Us
For questions about returns or refunds, contact us:
- Email: sale@timexso.com
- Phone: (+1) 252-710-3092
- Address: 142 Arnetty Dr, Cottontown, TN 37048, United States
- Working Hours: 7:00 AM – 5:00 PM (Monday–Saturday)