At Timexso, we understand that orders may sometimes need to be canceled. This policy explains when and how you can cancel an order.
1. When You Can Cancel
- Orders can be canceled before they are processed or shipped.
- Once an order has been shipped, it cannot be canceled but may still be returned under our Return & Refund Policy within 30 days of receiving your order.
2. How to Cancel
- Email us at sale@timexso.com with your order number as soon as possible.
- If your order is still in processing, we will cancel it and confirm by email.
- If your order has already shipped, we will provide instructions for returning it once delivered.
3. Refunds for Canceled Orders
- If an order is canceled before shipment, a full refund will be issued to your original payment method.
- If an order has shipped, refunds will follow the Return & Refund Policy.
- Refunds are processed within 5–7 business days after approval.
4. Contact Us
For questions about order cancellations, please contact us:
Email: sale@timexso.com
Phone: (+1) 252-710-3092
Address: 142 Arnetty Dr, Cottontown, TN 37048, United States
Working Hours: 7:00 AM – 5:00 PM (Monday–Saturday)