Placing an Order
Can I cancel or modify my order after placing it?
Yes, if your order has not yet shipped. Please contact us as soon as possible at [email protected]. Once an order has been processed and shipped, it can no longer be canceled or changed.
How do I know my order was successful?
You will receive a confirmation email with your order details. If you do not receive it within 24 hours, please contact our customer support team.
Shipping
What shipping method do you use?
We offer standard ground shipping within the USA.
How long does shipping take?
Orders are typically delivered within 4 to 7 business days after being shipped.
Can I track my order?
Yes. A tracking number will be provided via email once your order has shipped.
Returns and Refunds
What is your return policy?
We accept returns within 26 days of receipt for most items. Products must be unused, in their original packaging, and include proof of purchase. Contact [email protected] to begin the return process.
Who is responsible for return shipping costs?
If the return is due to a change of mind or a non-defective item, the customer is responsible for return shipping. If the product is defective or incorrect, we cover the return shipping cost.
How long does it take to receive a refund?
Refunds are typically processed within 8 to 10 business days after the returned item is received and inspected.
Cancellations
Can I cancel an order after it has shipped?
No. Orders cannot be canceled once they have been shipped. However, you may return the item upon delivery according to our return policy.
Are there any fees for canceling an order?
There are no cancellation fees. However, if the item has already shipped and you choose to return it, return shipping costs may apply unless the item is defective.
Payments
What payment methods are accepted?
We accept major credit and debit cards, PayPal, and other secure electronic payment methods available at checkout.
Customer Support
How can I contact customer service?
You can reach us by email at [email protected] or through the Contact Us page on our website.