At Timexso, we want you to be completely satisfied with your purchase. If you’re not happy with your order, we offer a flexible return and refund policy.
1. Return Eligibility
- Returns are accepted within 26 days of receipt.
- Items must be unused, in original condition, and include all original packaging.
- To start a return, email [email protected] with your order number and reason for return.
Note: Customers are responsible for return shipping costs unless the item is defective or incorrect.
2. Refund Process
- Once we receive and inspect the returned product, a refund will be issued to the original payment method.
- Refunds are typically processed within 8–10 business days.
- Depending on your bank, it may take additional time for the refund to appear in your account.
3. Exchanges
- To exchange an item (e.g., for a different size or color), please contact [email protected].
- Exchange requests are subject to product availability.
- Customers cover shipping costs for exchanges unless the product is defective or incorrect.
4. Damaged or Incorrect Items
- If you receive a defective or wrong item, contact us within 24 hours of delivery.
- Email [email protected] with your order number and photos of the issue.
- We’ll offer a free replacement or full refund, as applicable.
5. Customer Support
If you have any questions about your return, refund, or exchange, please reach out to us at [email protected]. We’re here to help!